Community Service Agency (CSA) of the Brockton AreaChildren, Youth, and Family Services

The Community Service Agency (CSA) of the Brockton Area is designed to support families of children with serious emotional disturbance (SED) and assist them to gain a sense of competency in parenting a youth with serious emotional challenges.  The CSA seeks to reduce the use of inpatient services and long-term residential care, as well as involvement with the juvenile justice system.  Youth eligible for this service must be 21 years of age and under, diagnosed with an SED, determined to meet the appropriate criteria for CSA services based on a Child and Adolescent Needs and Strengths (CANS) assessment, and recipients of MassHealth Standard or Commonwealth.

Families may be assigned a Care Coordinator, a clinician who is responsible for working with the family to develop a care planning team of the family’s choice.  The care planning team works collaboratively with the family to develop an individual care plan (ICP) that guides the family and their service team in pursuing established goals and vision.  The Care Coordinator ensures that services and supports identified on the ICP are accessed and well-coordinated.

Some families may also be assigned a Family Partner, who works closely with the Care Coordinator to help parents identify and access available services and supports in the community, including developing connections with self-help or other support groups.  The Family Partner also supports the parent and/or caregiver as they navigate the child-serving systems and provides coaching to reach goals identified on the ICP.

Referrals can be made by anyone, including family members, community providers, health-care and school personnel, state agencies, etc. For more information about the CSA, please call toll-free 1-877-788-WRAP.